Meet Una Concierge
Applying to college comes with a lot of questions. Una Concierge is here to help you answer them, right when you need them.
Una Concierge is a personalized assistant built into your applicant portal. It uses your application information to give clear, accurate answers about your status, next steps, and what to do moving forward.
No waiting. No guessing. No digging through emails.
Onboarding with Una Concierge
When Should I Use Una Concierge?
- Late at night or on weekends
- When you don’t know who to contact
- When you want a quick, clear answer
If you’re wondering, “Am I missing something?”, Una is a great place to start.
What Can I Ask Una Concierge?
- “What’s my application status?”
- “What do I still need to submit?”
- “What’s going on with my financial aid?”
Una uses your portal information to give personalized answers and take action.
Why Do Applicants Use Una Concierge?
- To answer questions based on their info
- To help them stay on track
- To reduce stress and uncertainty
If something is complex or needs a human touch, Una helps you get there faster.
Keeping Your
Information Safe
Una Concierge is available only after you sign into your applicant portal and can access only information connected to your application. That information is used to provide clear, accurate answers to your questions and remains securely within Unity’s systems at all times.
What Can You Ask
Una Concierge About?
Getting started is easy. Type a question into the chat box and see what Una Concierge can help with. There is no pressure and no wrong place to begin. Una is here to provide guidance and help you move forward with your application.
Understand what transferred and how it applies to your program.
Try asking:
“What transfer credit do I have?”
“What classes did my transfer credit apply to?”
Get clarity on your award letter and next steps.
Try asking:
“What’s my financial aid award?”
“What financial aid documents am I missing?”
Know exactly what you need to complete to move forward.
Try asking:
“What do I have to do to get registered for classes?”
“What checklist items do I still have?”
Make updates without the guesswork.
Try asking:
“I want to change my program”
“I need to start a little later”
Message or find your point of contact with ease.
Try asking:
“Can you send a message to my concierge for me?”
“Who can I call at Unity?”
Track certifications and benefits clearly.
Try asking:
“Are my Chapter 33 benefits certified?”
“What’s my military status?”
Stay on track with important dates.
Try asking:
“Can you remind me about the add/drop date?”
“Can you text me on Sunday so I remember to submit my FAFSA?”
Get quick answers about where things stand.
Try asking:
“When was I admitted?”
“What’s my application status?”
Explore what you’ll be learning and what comes next.
Try asking:
“What classes will I take in my major?”
“Can you tell me more about my degree?”
We’re Just Getting Started!
Help you review past messages you’ve sent to Unity
Assist with adjusting loan amounts so you can better plan and budget
Register you for your first term courses in your program
