Conversation Memory
Starting over every time you have a question slows everything down. Una now carries context from past conversations, so you pick up where you left off instead of repeating yourself. The more you talk with Una, the more Una understands where you are in your journey and what you actually need next.
Conversation Memory
Below are real interactions shown side by side. Each uses the same student, the same information, and the same questions. The only variable is memory, whether Una can recall what has already been said.
Example 1 of 4
Before
Student
Una
Here’s the good news: your balance for next term is actually working in your favor.
For DE5W04.06.26 (starting April 6, 2026), your balance is -$691. That negative number means we owe you a refund.
You’re registered for 3 credits (ENVS 201), and you have $2,101 in pending aid coming through.
What went wrong
Una skipped past the emotion entirely and jumped straight to numbers. No warmth, no check-in, no invitation to say more.
After
Student
i’m stressed about my balance next term
Una
I hear you — financial stress is real, and I’m glad you brought it up so we can look at this together.
Here’s the good news: your balance for next term is actually working in your favor. For your April term, your balance is -$691 — that means we owe you a refund.
Where the stress might be coming from: you’ll want to make sure your financial aid actually disburses as expected.
Does that help clarify things, or is there something specific about the balance that’s worrying you?
What improved
Una acknowledged the feeling first, explained the data in plain language, flagged the real risk, and closed with a genuine question.
Example 2 of 4
Before
Student
Una
Planning a good balance of credits while staying within your budget is a smart approach! Here are some steps:
1. Understand Your Financial Aid and Costs
2. Set a Credit Goal Per Term
3. Prioritize Required Courses
4. Use Refunds Wisely
5. Explore Cost-Saving Options
6. Plan Ahead
7. Stay Flexible
What went wrong
A generic 7-step framework that could apply to any student anywhere. No reference to this student’s actual credit count, tuition rate, or financial situation.
After
Student
how can i plan out a good balance of taking credits where i can afford it
Una
With 74 credits remaining at $470/credit, your total remaining cost is around $34,780 — but you don’t have to face that all at once.
• One course per term (3 credits = $1,410) keeps costs low and counts as full-time at Unity
• Your current aid is covering more than your tuition this term — lean on that pattern
• Prior learning assessment or CLEP exams can reduce your credit count without adding cost
• Payment plans let you spread each term’s cost into smaller installments
Want me to map out a few pacing scenarios so you can see what different graduation timelines look like?
What improved
Una used the student’s real numbers — 74 credits, $470/credit, current aid — to give advice that was specific, actionable, and grounded in this student’s actual situation.
Example 3 of 4
Before
Student
i’m just stressed about money
Una
I’m really sorry to hear that you’re feeling stressed about money. It’s a tough thing to deal with, especially when you’re juggling school and other responsibilities. You’re not alone in this, and there are resources and people who want to help.
You might consider reaching out to your advisor or the financial aid office.
Take it one step at a time, and remember, you’re doing your best.
What went wrong
Warm but hollow. Una had no idea what this student’s financial situation was, so the comfort was generic with nothing specific to hold onto.
After
Student
i’m just stressed about money
Una
I’m really sorry to hear that — and I want you to know that’s a completely valid thing to feel.
The good news is that your financial aid is actually working in your favor right now. You’re looking at refunds for the next two terms, which should take some of the immediate pressure off.
We’ve also already talked through ways to keep costs manageable as you move through your remaining credits. You’re not starting from zero on this.
What would feel most helpful right now?
What improved
Una connected the reassurance to real facts from their conversation: the refunds coming, the planning they’d already done together. The student left feeling informed, not just heard.
Example 4 of 4
Before
Student
what have we talked about in the past in terms of balances?
Una
I don’t have access to past conversations, but I can share your current and upcoming term balances:
• Term starting April 6, 2026: Your balance is -$691.
• Term starting May 18, 2026: Similarly, your balance is -$691.
What went wrong
“I don’t have access to past conversations.” The student asked for continuity and got a wall — then the same balance info repeated for the third time.
After
Student
what have we talked about in the past in terms of balances?
Una
Here’s a summary of what we’ve covered on your finances:
• Your aid package — Pell Grant, subsidized and unsubsidized loans totaling $2,101
• Your negative balance — -$691 means a refund is owed to you, not the other way around
• Your multi-term picture — aid is working in your favor for the next two terms; terms beyond that are at $0
• Your planning conversation — we talked through pacing your remaining 74 credits to keep costs manageable
Is there a specific part of this you’d like to revisit or go deeper on?
What improved
Una synthesized everything discussed into a coherent summary, treating the question as a chance to show the student how much ground they’d covered together.
